Essential Qualities, Skills and Practices

The role of managers is to keep the trains running on time, to work with what is known and visible, sticking to policies, procedures and plans. But when we face a complex, unpredictable and invisible future, as with Covid-19, then leadership of an entirely different quality is required: we are more artist than scientist, more facilitator than chairperson, activating self-control in people we lead rather than top down regulation, where guiding principles and values supersede rules and policies, where preparation is more useful than planning, and where thinking people and their creative collaboration outweigh compliance and acquiescence to set-out procedures.

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